Product Director | AI + Enterprise Tech | Guest Experience Innovation

“I transform bold ideas into operationally sound, tech-enabled experiences—blending product strategy, AI, and agile delivery to launch experiences that users love and teams can scale”

Tauheedah Muhammad, PLC™, CSPO, CSM, PMP

Domain Strength

  • 15+ years in digital product, enterprise transformation, and customer experience

  • Proven leadership across tech, operations, and user-facing strategy for large corporations

  • Expertise in hospitality, entertainment, real estate, and dining creating premium experiences

✅ Strategic Capabilities

  • Agile product leadership with cross-functional influence

  • Experience blending strategy, operations, and implementation

  • Excels at integrating internal and vendor teams

  • Adept at regulatory compliance and digital enablements

✅ Innovation Edge

  • Actively integrates emerging tech (AI, ChatGPT, Gemini, CoPilot) into user and ops workflows

  • Drives rapid prioritization and speed-to-market with quality

  • Bridges human-centered design with enterprise-grade scalability

“I build bold, tech-enabled experiences where product strategy meets operations to create elevated and memorable experiences.”

Tauheedah Muhammad, PLC™, CSPO, CSM, PMP


Artisan Club – Digital Operations Strategy

Seamless enablement of a private club membership experience inclusive of premier dining, fitness, watercraft rentals, private member events, banquets, and club programming

Cotino Sales Platform – Guest & Agent Experience
Led the full digital ecosystem powering online discovery, lead generation, and sales center operations.

🚢 Launched enterprise dining & data compliance for 5 Disney Cruise Line ships
Led product strategy across operations, tech, and guest services.

Delivered a new rotational dining reservation platform for all ships and shoreside operations and GDPR/CCPA compliance for 30+ guest applications.

Recognitions

  • Inspirational Leadership

  • Outstanding Work & Dedication

  • Being an Amazing Partner

  • Making a Difference

Contact Me

Phone
+1 (407) 408-5134

Location
Orlando, FL

Dubai, UAE